Frequently Asked Questions
Will-Call Connectivity & Setup
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To set up and power Will-Call, you’ll need two things:
A standard 120-volt electrical power outlet to supply continuous power to the device via a USB-C connection.
A compatible nurse call panel with either a 1/4" jack or an 8-pin DIN connector. Will-Call plugs directly into this panel using the appropriate adapter cable.
Once connected, the device mounts to the wall near the patient’s bed using the included 3M adhesive—no tools, drilling, or professional installation required.
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Will-Call currently recognizes English voice commands: “Help Me,” “Call the Nurse,” and “I Need Help.”
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Will-Call can accurately detect voice commands from up to 10 feet away, making it ideal for use at the bedside or anywhere within a typical patient room.
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It immediately triggers a call to the nurse station—serving as a built-in safety backup.
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Yes, the volume on Will-Call can be adjusted to suit the user's environment and preferences.
For Patients & Caregivers
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Will-Call gives an audible confirmation (“I’ve called someone to help you”) when a voice command is recognized. If you hear that response, the system is active and working. You can test it anytime by saying “Help Me.”
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Yes. Will-Call includes 3M adhesive strips and can be placed on a wall, nightstand, or headboard—anywhere within 10 feet of the patient’s voice. It’s flexible and non-invasive to install.
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Will-Call is tuned to specific voice commands and won’t activate from normal conversation. It only responds when it hears the trigger phrases like “Help Me” or “Call the Nurse.” or “I need help.”
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Will-Call can accurately detect voice commands from up to 10 feet away, making it ideal for use at the bedside or anywhere within a typical patient room.
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Yes, the volume on Will-Call can be adjusted to suit the user's environment and preferences.
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Yes. Will-Call replaces the traditional nurse call button, but depending on your nurse call panel, you may be able to connect additional complementary devices like pressure mats. It functions as a hands-free alternative and can work alongside other systems to enhance safety and accessibility.
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Yes. As long as the patient is within the 10-foot voice detection range and uses one of the recognized voice commands, Will-Call is designed to pick up even soft-spoken phrases like “Help Me” or “Call the Nurse.”
For Healthcare Facilities
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Yes. Will-Call connects via 1/4" jack or 8-pin DIN with easy adapter cables, and no new infrastructure is required.
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No. It functions like a regular call cord button button—just voice-triggered. Nurses respond as they normally would.
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Yes. It enhances patient dignity and access, aligning with CMS innovation, safety, and cultural competency standards.
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Absolutely. Installation takes under 5 minutes.
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Will-Call is tuned to specific voice commands and won’t activate from normal conversation. It only responds when it hears the trigger phrases like “Help Me” or “Call the Nurse.” or “I need help.”
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Yes. We support bulk purchasing with facility-specific pricing tiers.
Will-Call Test Drive Program
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The Will-Call Test Drive is a free trial program that lets patients, caregivers, and healthcare facilities experience the device firsthand before making a purchase decision.
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Any individual, caregiver, or healthcare facility in the U.S. can apply for the Test Drive.
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You’ll receive a fully functional Will-Call device, power adapter, adhesive mounting strips additional jumper cables (need based) and simple setup instructions.
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The standard trial period is 15 days from the date of delivery. If more time is needed, just reach out—we’re happy to accommodate when possible.
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No. The Test Drive is completely free. There’s no payment, deposit, or obligation to buy.
But we would love to get your feedback and testimonials after the trial
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We’ll contact you at the end of the trial with simple instructions. You can either return the device using the prepaid label we provide or choose to purchase it and keep it permanently.
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Typically, we provide one unit per household or facility for the trial. However, if you have a specific need for multiple units—such as testing across several rooms—we’re happy to accommodate. Just let us know when applying.